Privacy Policy » SmartPhones Shop

Smartphone Shop Kenya
Website: Smartphone Shop Kenya
Contact: 0708740608

1. Introduction

This Privacy Policy explains how Smartphone Shop Kenya collects, uses, stores, and protects your personal information when you use our website or services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the website.

We may update this Privacy Policy at any time without prior notice. Users are encouraged to review it periodically.

2. Information We Collect

When you use our website, we may collect and store personal information that you provide, including but not limited to:

Full name
Phone number
Email address
Delivery address
Payment information (including M-Pesa or card details where applicable)

We collect this information to provide a safe, efficient, and personalized shopping experience.

You may browse our website without providing personal information, but certain services (such as placing an order) require registration or submission of details.

3. Automatically Collected Information

We may automatically collect certain technical information, including:

IP address
Browser type
Device information
Pages visited and time spent on the website
Referring and exit pages

This data is used for analytics, system security, and improving user experience.

4. Cookies

Our website uses cookies to improve browsing experience, analyze traffic, and personalize content.

Cookies are small files stored on your device. They help us:

Remember your preferences
Improve site performance
Track website usage patterns

You may disable cookies through your browser settings, but some features of the website may not function properly.

We are not responsible for cookies used by third-party websites linked from our platform.

5. How We Use Your Information

We use collected information for the following purposes:

Processing and fulfilling orders
Delivering products
Customer service and support
Payment processing
Fraud prevention and security
Improving our website and services
Sending order updates, promotions, and offers (you may opt out anytime)

6. Order and Payment Information

When you make a purchase, we collect necessary transaction details such as:

Order history
Payment method details (M-Pesa, card, or other approved methods)
Billing and delivery information

This information is used strictly for processing your order and maintaining transaction records.

7. Data Sharing

We do not sell your personal data to third parties for marketing purposes.

We may share your information only in the following cases:

With trusted logistics and delivery partners
With payment service providers (e.g. M-Pesa, banks)
When required by law or legal process
To protect our rights, customers, or prevent fraud

In the event of a business transfer (merger or acquisition), customer data may be transferred under the same privacy protections.

8. Data Security

We implement reasonable security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no online system is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

10. Your Rights

You have the right to:

Access your personal data
Request corrections to your information
Opt out of marketing communications
Request deletion of your data where legally applicable

For any requests, contact us via the details below.

11. Retention of Information

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of the website after updates means you accept the revised policy.

13. Contact Us

For questions or concerns about this Privacy Policy, contact:

📞 0708740608
🌐 Smartphone Shop Kenya