Refund and Returns Policy » SmartPhones Shop

Smartphone Shop Kenya
Website: Smartphone Shop Kenya
Contact: 0708740608

1. Overview

Our refund and returns policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, we are unable to offer a full refund or exchange.

To qualify for a return, the item must be unused, in its original condition, and returned in the original packaging.

Certain products are not eligible for return, as outlined below.

2. Non-Returnable Items

The following items cannot be returned:

Gift cards
Downloadable software products
Some health and personal care items
Perishable goods (e.g. food, flowers, newspapers, magazines)
Intimate or sanitary goods
Hazardous materials or flammable liquids or gases

3. Proof of Purchase

To process any return, a valid receipt or proof of purchase is required.

Please do not return any items directly to the manufacturer unless instructed by us.

4. Partial Refunds (If Applicable)

Only partial refunds may be granted in the following cases:

Items showing obvious signs of use
Opened software, CDs, DVDs, video games, or similar media
Any item not in its original condition, damaged, or missing parts not due to our error
Any item returned more than 30 days after delivery

5. Refund Process

Once your returned item is received and inspected, we will notify you via email or phone regarding approval or rejection of your refund.

If approved, the refund will be processed and applied to your original payment method within a reasonable number of business days.

6. Late or Missing Refunds

If you have not received your refund:

First, recheck your bank account.
Then contact your bank or payment provider, as processing time may vary.

If you still have not received your refund after these steps, please contact us at info@smartphoneshop.co.ke or call 0708740608.

7. Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable unless defective or damaged.

8. Exchanges

We only replace items if they are defective or damaged.

To request an exchange for the same item, contact us at info@smartphoneshop.co.ke or 0708740608, then follow the return instructions provided.

9. Gifts

If an item was marked as a gift during purchase and shipped directly to you, you will receive a gift credit once the returned item is received.

If the item was not marked as a gift, the refund will be issued to the original purchaser.

10. Shipping Returns

To return a product, it must be sent to our designated return address provided by our support team.

Customers are responsible for return shipping costs. Shipping costs are non-refundable. If a refund is issued, return shipping costs may be deducted.

For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

11. Shipping Fees

We charge a flat delivery fee of KSh 600 within Nairobi and surrounding areas.

Delivery rates for other regions are clearly displayed at checkout on our website Smartphone Shop Kenya.

12. Need Help?

For questions related to refunds and returns, contact us:

📞 0708740608
📧 info@smartphoneshop.co.ke
🌐 Smartphone Shop Kenya